First, thank you for your interest in Butora climbing shoes. If you are not completely satisfied with your purchase, we are here to help out.
Before you make your order, please do your best to read out sizing guidelines found here before your order any shoes. That way we can minimize our impact on the environment by reducing the amount of shipping we do.
If you still have any questions with regards to sizing please do not hesitate to give us a call or email at firstname.lastname@example.org
Every order in Canada has 100% free shipping on your first pair of shoes. If you desire and exchange and return your shoes within the 14 day period we will ship you out one more pair of shoes for free on your exchange.
All Shoes ordered will be shipped out within 3 business days of the order being placed. If you have any special shipping requests, please let us know.
We offer a 14 day return policy. We must receive the shoes within 14 days of the original purchase. If you are unhappy with your shoes for any reason, within 14 days of purchase, return them at your cost and we will refund 100% of the purchase price minus any shipping costs we have inured. We will not accept used or damaged items. Our staff will inspect returned items for signs of wear/use. The customer is responsible for any shipping charges incurred during the return of the shoes.
Please send the returned shoes to:
Butora Canada, 39012 Discovery Way #104, Squamish, BC V8B 0E5
If you have any questions please do not hesitate to email us at email@example.com
All policies are subject to change at anytime as per Butora Canada's discretion.